OUR QUALITY POLICY
Mangaldan Water District is staunch to ensure customer satisfaction and continual improvement as evidenced by our commitment to:
• PROVIDE adequate, potable, safe and affordable water twenty-four hours a day; seven days a week;
• ATTEND immediately to stakeholders as soon as they visit our premises and HEAR their feedback to appropriately respond instantly;
• EMPOWER our management and staff to ensure provision of fair and quality service;
• COMPLY with all applicable statutory and regulatory requirements;
• REGULARLY evaluate risks and opportunities to ensure organizational agility; and
• CONTINUALLY improve our system.
Approved by:
(Sgd) ENGR. MARCELO M. PETONIO
General Manager
Vision
The MANGALDAN WATER DISTRICT is geard to build partnership with consumers or concessionaires' community and the public to value water as life-giving resource to be served with excellence and integrity.
Mission
The MANGALDAN WATER DISTRICT is commited to provide water supply that is adequate, potable, safe and affordable to the people of Mangaldan and its environs.
Core Values
COMMITMENT
- We are committed to provide a safe and reliable supply of water at affordable cost.
PUBLIC TRUST
- We will serve and perform with integrity at the highest level of competence.
HONESTY
- We practice fair, open and accurate communication with the District employees and the public.
RESPONSIBILITY
- We will ensure proper accountability of duties and the District’s properties entrusted to us.
COURTESY
- We will provide service in a timely, courteous and effective manner.