Mangaldan Water District Data Privacy Statement


The Mangaldan Water District (MAWAD) commits to protect the privacy of the personal information of our consumers, employees and other stakeholders in connection with the water services we provide in accordance with the Data Privacy Act of 2012 (R.A. 10173) and its implementing rules and regulations.

This Privacy Statement will help our consumers and relevant stakeholders understand: (a.) what Personal Information we collect; (b) how we collect, hold, use and disclose that information; and (c) the purposes of such collection, holding, use and disclosure.

This Privacy Statement is addressed and applies to our consumers and relevant stakeholders including all our facilities as well as all the products and services that we offer.

What Information Do We Collect and Process

When you apply for or avail of any product or service that MAWAD offers or when you interact with our employees, we collect your personal information. This may include, among others:

We may also collect, use and keep your personal opinions, comments, concerns or suggestions made known to us via responses to our Customer Satisfaction Survey (CSS) or any other interaction that you had with our employees.

Why Do We Collect Your Personal Information

We collect your Personal Information for the following purposes:

How Do We Collect Your Information

Broadly speaking, we collect your personal information only when give your consent by signing our consent form and when you provide it directly to us.

Specifically, we collect Personal Information from you through your filled out Job Order Form and Application and Contract for Water Service Form, the documents and forms bearing your personal information that you submit to us or was acquired by us with your authorization. If you are a senior citizen, we also collect information through your filled out Application for Senior Citizen Discount Availment Form and the documentary requirements submitted. We also collect information when you communicate with us through phone, e-mail and/or other means of communication chosen and utilized by the District.

How Do We Collect Your Information

Subject to the provisions of the Data Privacy Act of 2012 and with your consent, we may share and disclose your Personal Information to the following:

Your Personal Information will be shared for the following purposes:

What Are Your Rights as a Data Subject

As a data subject whose Personal Information has been and will be collected and processed by us, you are entitled to the following rights, pursuant to Section 16 of the DPA and Section 34 of its Implementing Rules and Regulations;

  1. Right to be Informed
  2. Right to Object
  3. Right to Access
  4. Right to Rectification
  5. Right to Erasure
  6. Right to Damages
  7. Right to Data Portability
  8. Right to File a Complaint

No Personal Information shall be collected without your consent. If you wish to withdraw consent to the collection of your Personal Information, kindly give us reasonable notice to allow time to cease any and all processing.

Any information to be provided by you shall always be in clear and plain language, to ensure that the information is easy to understand and access.

How Long Do We Keep Your Information

Your Personal Information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect and until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.

Personal Information provided to us by you shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party, or prejudice the interest of our consumers and other stakeholders.

How We Protect Your Information

We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, and others. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, organizational and technical measures.

How to Contact Us

For any queries, clarifications or requests on any aspect of this Statement, the exercise of your rights pertaining to your personal information or to provide any feedback that you may have about our processing of personal information, please feel free to visit us at our office.

You may also write, email or contact our designated Data Protection Officer (DPO) at:

Mangaldan Water District
Serafica St., Poblacion, Mangaldan
2432 Pangasinan

Email Address:
Contact Number: +639217580590

Changes to our Privacy Statement

We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will posted on the MAWAD’s website and office.